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PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS

By:

BAKER, SUE

Contributor(s):

INTRODUCTION TO THE HOSPITALITY INDUSTRY. 2. ORGANIZATION OF A HOTEL. 3. THE ACCOMMODATION PRODUCT AND HOTEL GUEST. 4. THE FRONT OFFICE DEPARTMENT. 5. BASIC RESERVATION ACTIVITIES. 6. RESERVATION SYSTEMS AND DOCUMENTS. 7. CHECK-IN OF NEW ARRIVALS. 8. OTHER DUTIES OF THE RECEPTION DEPARTMENT. 9. FRONT OFFICE ACCOUNTING. 10. CHECK-OUT AND SETTLEMENT OF ACCOUNTS. 11. CREDIT CONTROL. 12. SUNDRY GUEST SERVICES. 13. HANDLING CORPORATE AND GROUP SALES. 14. DEALING WITH GUESTS PROBLEMS. 15. YIELD MANAGEMENT. 16. THE ELECTRONIC FRONT OFFICE

Material type: Text

Text

TextPublication details: NEW DELHI THOMSON 2003Edition: 2NDDescription: 325ISBN:

9789812652652

Subject(s):

PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS

DDC classification:

647.94068, BAK

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
FCM Books	SGT Science & Social Sciences Library Text Book	COMMERCE MANAGEMENT	647.94068, BAK (Browse shelf(Opens below))	Available		CM300

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