000 00366nam a22001577a 4500
003 SGT
020 _a9788125913788
082 _a330,SEY
100 _aSEYBOLD,PATRICA B
245 _aCAPITALISING CUSTOMERS: AN EXECUTIVE GUIDE TO CRM
250 _a1ST
260 _aNEW DELHI
_bVIKASH PUBLICATION
_c2005
300 _a181
650 _aECONOMICS
942 _2ddc
_cFCM
999 _c9427
_d9427