000			00947nam a22001697a 4500
003			SGT
020			_a9789812652652
082			_a647.94068, BAK
100			_aBAKER, SUE
245			_aPRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS
250			_a2ND
260			_aNEW DELHI _bTHOMSON _c2003
300			_a325
650			_aPRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS
700			_a INTRODUCTION TO THE HOSPITALITY INDUSTRY. 2. ORGANIZATION OF A HOTEL. 3. THE ACCOMMODATION PRODUCT AND HOTEL GUEST. 4. THE FRONT OFFICE DEPARTMENT. 5. BASIC RESERVATION ACTIVITIES. 6. RESERVATION SYSTEMS AND DOCUMENTS. 7. CHECK-IN OF NEW ARRIVALS. 8. OTHER DUTIES OF THE RECEPTION DEPARTMENT. 9. FRONT OFFICE ACCOUNTING. 10. CHECK-OUT AND SETTLEMENT OF ACCOUNTS. 11. CREDIT CONTROL. 12. SUNDRY GUEST SERVICES. 13. HANDLING CORPORATE AND GROUP SALES. 14. DEALING WITH GUESTS PROBLEMS. 15. YIELD MANAGEMENT. 16. THE ELECTRONIC FRONT OFFICE.
942			_2ddc _cFCM
999			_c9179 _d9179