000			00518nam a2200193Ia 4500
003			SGT
020			_a978813172274
082			_a658.562 _bBES
100			_aBestfield,Dale H
245			_aTotal quality management
250			_a3rd Rev Ed.
260			_bPearson _aN.Delhi _c2013
300			_a558p.
650			_aMANAGEMENT
653			_aPRINCIPLES AND PRACTICES, LEADERSHIP, CUSTOMER SATISFACTION, EMPLOYEE INVOLVEMENT,
700			_aBesterfield,Glen H
700			_aMichna,Carol Bestfield
942			_2ddc _cBK
999			_c5520 _d5520