TY - BOOK AU - SEN,LEENA TI - COMMUNICATION SKILLS SN - 978-81-203-3301-7 U1 - 651.7,SEN PY - 2016/// CY - NEW DELHI PB - PHI KW - COMMUNICATION SKILLS, ENGLISH KW - PART 1: MANAGERIAL COMMUNICATION 1. COMMUNICATION: THE MOST IMPORTANT MANAGEMENT TOOL 2. THE IMPORTANCE OF LISTENING 3. BASIC SKILLS-SETS OF A MANAGER PART 2: VERBAL COMMUNICATION AND PRESENTATION SKILLS 4. USE OF WORDS AND SENTENCES IN VERBAL COMMUNICATION 5. PRESENTATION SKILLS PART 3: NON-VERBAL COMMUNICATION 6. THE POWER OF NON-VERBAL COMMUNICATION PART 4: WRITTEN COMMUNICATION 7. WRITTEN COMMUNICATION PART 5: COMMUNICATING IN A MULTICULTURAL WORLD 8. COMMUNICATING IN A MULTICULTURAL WORLD 9. KEEPING PACE WITH A CHANGING WORLD: THE PR WAY ER -