SEN,LEENA creator text NEW DELHI PHI 2016 2ND monographic 277 COMMUNICATION SKILLS, ENGLISH PART 1: MANAGERIAL COMMUNICATION 1. COMMUNICATION: THE MOST IMPORTANT MANAGEMENT TOOL 2. THE IMPORTANCE OF LISTENING 3. BASIC SKILLS-SETS OF A MANAGER PART 2: VERBAL COMMUNICATION AND PRESENTATION SKILLS 4. USE OF WORDS AND SENTENCES IN VERBAL COMMUNICATION 5. PRESENTATION SKILLS PART 3: NON-VERBAL COMMUNICATION 6. THE POWER OF NON-VERBAL COMMUNICATION PART 4: WRITTEN COMMUNICATION 7. WRITTEN COMMUNICATION PART 5: COMMUNICATING IN A MULTICULTURAL WORLD 8. COMMUNICATING IN A MULTICULTURAL WORLD 9. KEEPING PACE WITH A CHANGING WORLD: THE PR WAY 651.7,SEN 978-81-203-3301-7