00947nam a22001697a 4500 SGT 9789812652652 647.94068, BAK BAKER, SUE PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS 2ND NEW DELHI THOMSON 2003 325 PRINCIPLES OF HOTEL FRONT OFFICE OPERATIONS INTRODUCTION TO THE HOSPITALITY INDUSTRY. 2. ORGANIZATION OF A HOTEL. 3. THE ACCOMMODATION PRODUCT AND HOTEL GUEST. 4. THE FRONT OFFICE DEPARTMENT. 5. BASIC RESERVATION ACTIVITIES. 6. RESERVATION SYSTEMS AND DOCUMENTS. 7. CHECK-IN OF NEW ARRIVALS. 8. OTHER DUTIES OF THE RECEPTION DEPARTMENT. 9. FRONT OFFICE ACCOUNTING. 10. CHECK-OUT AND SETTLEMENT OF ACCOUNTS. 11. CREDIT CONTROL. 12. SUNDRY GUEST SERVICES. 13. HANDLING CORPORATE AND GROUP SALES. 14. DEALING WITH GUESTS PROBLEMS. 15. YIELD MANAGEMENT. 16. THE ELECTRONIC FRONT OFFICE. ddc FCM 0 0 ddc 0 0 CM SSSL SSSL TXT 2016-06-21 GIFT BY DR. DILIP SINGH SGTU 1 647.94068, BAK CM300 2017-05-25 00:00:00 2017-05-23 0000-00-00 FCM 9179 9179