TOTAL QUALITY MANAGEMENT - CHOPRA, AMIT (NEW DELHI KALYANI PUB., 2012)
Keywords: MANAGEMENT; INTRODUCTION TO QUALITY, TOTAL QUALITY MANAGEMENT, TOM GURUS, JUST IN TIME, CUSTOMER FOCUS, PLANNING PROCESS, QUALITY FUNCTION DEPLOYMENT, PROBLEM SALVING AND QUALITY,CONTROL, BENCHMARKING, TOTAL EMPLOYEE INVOLVEMENT, QUALITY SYSTEM, SIX SIGMA