DENNY,RICHARD creator text NEW DELHI KOGAN PAGE INDIA PRIVATE LIMITED 2011 2ND monographic 147 EXECUTIVE MANAGEMENT CHAPTER - 00: INTRODUCTION; SECTION - ONE: COMMUNICATION SKILLS; CHAPTER - 01: THE IMPORTANCE OF COMMUNICATION; CHAPTER - 02: INTERPERSONAL COMMUNICATION; CHAPTER - 03: HELPING PEOPLE TO LIKE YOU; CHAPTER - 04: DEALING WITH PEOPLE; CHAPTER - 05: GIVING AND TAKING INSTRUCTION EFFECTIVELY; CHAPTER - 06: BODY LANGUAGE; CHAPTER - 07: WRITTEN COMMUNICATION: THE MOST DANGEROUS FORM OF COMMUNICATION; CHAPTER - 08: TELEPHONE COMMUNICATION; CHAPTER - 09: MEETINGS; SECTION - TWO: PRESENTING TO WIN; CHAPTER - 10: PRESENTATION SKILLS; CHAPTER - 11: NERVOUS TENSION; CHAPTER - 12: PREPARATION; CHAPTER - 13: CONTENT; CHAPTER - 14: YOUR AUDIENCE; CHAPTER - 15: VISUAL AIDS; CHAPTER - 16: YOUR APPEARANCE & ATTITUDE; CHAPTER - 17: DELIVERY; CHAPTER - 18: DEVELOP GOOD HABITS; CHAPTER - 19: DITCH THE BAD HABITS; CHAPTER - 20: QUESTIONS 658.45,DEN 9788175545335