RAMAN,MEENAKSHI creator text NEW DELHI OXFORD 2015 2ND monographic 650 OFFICE SERVICES PART I UNDERSTANDING BUSINESS COMMUNICATION Chapter 1. Nature and Scope of Communication Chapter 2. Non-verbal Communication Chapter 3. Cross-cultural Communication Chapter 4. Technology-enabled Business Communication PART II WRITING BUSINESS MESSAGES AND DOCUMENTS Chapter 5. Business Writing Chapter 6. Business Correspondence Chapter 7. Instructions Chapter 8. Business Reports and Proposals Chapter 9. Careers and Résumés PART III DEVELOPING ORAL COMMUNICATION SKILLS FOR BUSINESS Chapter 10. Effective Listening Chapter 11. Business Presentations and Public Speaking Chapter 12. Conversations Chapter 13. Interviews Chapter 14. Meetings and Conferences Chapter 15. Group Discussions and Team Presentations Chapter 16. Team Briefing PART IV UNDERSTANDING SPECIFIC COMMUNICATION NEEDS Chapter 17. Communication across Functional Chapter 18. Corporate Communication Chapter 19. Persuasive Strategies in Business Communication Chapter 20. Ethics in Business Communication Chapter 21. Business Communication Aids 651.74,RAM 9780198077053