01360nam a22001457a 4500003000400000020001800004082001500022100002000037245002700057250000800084260002800092300000800120650002000128653106600148SGT  a9780198077053  a651.74,RAM  aRAMAN,MEENAKSHI  aBUSINESS COMMUNICATION  a2ND  aNEW DELHIbOXFORDc2015  a650  aOFFICE SERVICES  aPART I UNDERSTANDING BUSINESS COMMUNICATION Chapter 1. Nature and Scope of Communication  Chapter 2. Non-verbal Communication  Chapter 3. Cross-cultural Communication  Chapter 4. Technology-enabled Business Communication  PART II WRITING BUSINESS MESSAGES AND DOCUMENTS Chapter 5. Business Writing  Chapter 6. Business Correspondence  Chapter 7. Instructions  Chapter 8. Business Reports and Proposals Chapter 9. Careers and Résumés  PART III DEVELOPING ORAL COMMUNICATION SKILLS FOR BUSINESS Chapter 10. Effective Listening  Chapter 11. Business Presentations and Public Speaking  Chapter 12. Conversations  Chapter 13. Interviews  Chapter 14. Meetings and Conferences Chapter 15. Group Discussions and Team Presentations  Chapter 16. Team Briefing  PART IV UNDERSTANDING SPECIFIC COMMUNICATION NEEDS Chapter 17. Communication across Functional Chapter 18. Corporate Communication  Chapter 19. Persuasive Strategies in Business Communication  Chapter 20. Ethics in Business Communication  Chapter 21. Business Communication Aids