01306nam a22001697a 4500 SGT 9789350971413 651.57,RAI RAI,URMILA BUSINESS COMMUNICATION 9TH NEW DELHI HIMALAYA PUBLISHING HOUSE 2013 426 OFFICE SERVICES, ENGLISH PART − I: COMMUNICATION THEORY 1. BASIC ELEMENTS OF COMMUNICATION 2. OBJECTIVES OF COMMUNICATION 3. METHODS OF COMMUNICATION(VERBAL) 4. METHODS OF COMMUNICATION(NON − VERBAL) 5. MEDIA AND MODES 6. CHANNELS OF COMMUNICATION 7. BARRIERS TO COMMUNICATION 8. PUBLIC RELATION PART − II: ORAL COMMUNICATION 9. LISTENING 10. GROUP COMMUNICATION 11. INTERVIEWS 12. SPEECHES 13. PRESENTATIONS 14. DIALOGUE SKILLS PART − III: WRITTEN COMMUNICATION 15. READING SKILLS 16. ESSENTIALS OF EFFECTIVE WRITING 17. WRITING TACTFULLY 18. LAYOUT OF A BUSINESS LETTER 19. JOB APPLICATION 20. PERSONNEL LETTERS 21. GOODWILL LETTERS 22. ENQUIRIES AND REPLIES 23. ORDERS AND REPLIES 24. COMPLAINTS, CLAIMS AND ADJUSTMENTS 25. COLLECTION LETTERS 26. SALES LETTERS 27. CREDIT AND STATUS ENQUIRIES 28. BANK CORRESPONDENCE 29. INSURANCE LETTERS 30. MEETINGS: NOTICE, AGENDA AND RESOLUTIONS 31. REPORTS 32. SUMMARISATION 33. PUNCTUATION 34. NUMERALS ddc FCM 6 0 0 ddc 0 0 CM SSSL SSSL DISPLAY 2016-06-02 UBSPD 285.00 SGTU 7 651.57,RAI CM430 2022-07-13 00:00:00 2022-07-06 2014-12-28 FCM 364029 0 0 ddc 0 0 CM SSSL SSSL DISPLAY 2016-06-02 UBSPD 285.00 SGTU 0 651.57,RAI CM431 2016-06-02 00:00:00 2014-12-28 FCM 364029 0 0 ddc 0 0 CM SSSL SSSL TXT 2016-07-08 IBH 260.00 SGTU 3 651.57,RAI CM65 2024-12-13 00:00:00 2024-12-13 2013-08-31 FCM 9690 0 0 ddc 0 0 CM SSSL SSSL TXT 2016-07-08 IBH 260.00 SGTU 10 651.57,RAI CM66 2021-11-30 00:00:00 2021-11-22 2013-08-31 FCM 9690 8903 8903