01251nam a22001457a 4500003000400000020001800004082001500022100001500037245002700052250000800079260004700087300000800134650003000142653093300172SGT  a9789350971413  a651.57,RAI  aRAI,URMILA  aBUSINESS COMMUNICATION  a9TH  aNEW DELHIbHIMALAYA PUBLISHING HOUSEc2013  a426  aOFFICE SERVICES, ENGLISH   aPART − I: COMMUNICATION THEORY 1. BASIC ELEMENTS OF COMMUNICATION 2. OBJECTIVES OF COMMUNICATION 3. METHODS OF COMMUNICATION(VERBAL) 4. METHODS OF COMMUNICATION(NON − VERBAL) 5. MEDIA AND MODES 6. CHANNELS OF COMMUNICATION 7. BARRIERS TO COMMUNICATION 8. PUBLIC RELATION PART − II: ORAL COMMUNICATION 9. LISTENING 10. GROUP COMMUNICATION 11. INTERVIEWS 12. SPEECHES 13. PRESENTATIONS 14. DIALOGUE SKILLS PART − III: WRITTEN COMMUNICATION 15. READING SKILLS 16. ESSENTIALS OF EFFECTIVE WRITING 17. WRITING TACTFULLY 18. LAYOUT OF A BUSINESS LETTER 19. JOB APPLICATION 20. PERSONNEL LETTERS 21. GOODWILL LETTERS 22. ENQUIRIES AND REPLIES 23. ORDERS AND REPLIES 24. COMPLAINTS, CLAIMS AND ADJUSTMENTS 25. COLLECTION LETTERS 26. SALES LETTERS 27. CREDIT AND STATUS ENQUIRIES 28. BANK CORRESPONDENCE 29. INSURANCE LETTERS 30. MEETINGS: NOTICE, AGENDA AND RESOLUTIONS 31. REPORTS 32. SUMMARISATION 33. PUNCTUATION 34. NUMERALS