Gryna,Frank M creator Chu,Richard C.H Defeo,Joseph A text New Delhi Tata McGraw Hill Education Private Limited 2011 5th Ed. monographic 774p. MANAGEMENT COMPANY WIDE ASSESSMENT O QUALITY,BASIC CONCEPTS,QUALITY IMPROVEMENT AND COST REDUCTION,OPERATIONAL QUALITY PLANNING AND SALES INCOME,QUALITY CONTROL,MANAGEMENT CONCEPTS,PROCESS MANAGEMENT CONCEPTS 658.562 GRY 9780070618480