00289nam a22001337a 4500003000400000020001800004082001500022100001900037245002300056250000800079260003500087300000800122650002500130SGT  a9789332587687  a658.8bWIR  a Wirtz, Jochen  aServices Marketing  a8TH  aNEW DELHIbPearson Indiac2018  a817  aCOMMERCE MANAGEMENT